Frequently Asked Questions
uMail
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All new customers will be issued with an Unwired email address upon signing up to Unwired. It consists of username@unwired.com.au. You can access this mailbox via the uMail section of the Unwired website, located under 'My Account'. Alternatively you can setup your email program (such as Outlook) to receive and send mail using your Unwired mailbox. For detailed instructions on this setup you should visit the uMail section under My Account within the Unwired website.
You can setup uMail to be the default email account used by your desktop email program. If you use Outlook Express you can set this up using the Email Assistant installed in your system tray during setup. Simply locate the Unwired logo in the bottom right hand corner of your screen, in your desktop system tray. Here you will find a number of Unwired applications and shortcuts, including the Email Assistant. Follow the steps to setup access to your uMail mailbox via Outlook Express.
To access your Unwired uMail mailbox, you should use the following mail server settings:
- Incoming Mail Server (POP3): pop3.unwired.com.au
- Outgoing Mail Server (SMTP): esmtp.unwired.com.au
- You will need to authenticate/logon to send outgoing email
- Your username for authenticating/logging on is username.unwired
- Your email address is username@unwired.com.au
uMail Setup Instructions
Instructions on how to set up access to uMail via an alternative email program are provided below:
Please select one of these options:
If you are using another ISP's mailbox, then please select one of these options:
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You should firstly check your mailbox folders to confirm that you have not exceeded your inbox allowance. If this is not the case, you should refer to the service status page on the Unwired website to check whether there are any current issues with email. If you are still experiencing problems, check your email settings via the guides under the uMail section of the Unwired website. If you still cannot send or receive email you should contact the Unwired helpdesk for further assistance.
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You can place a filter on your Unwired mailbox to place specific email directly into your Junk mail folder. To create additional filters, log into your Unwired mailbox via the Unwired website and click on the 'preferences' button in the top right hand corner of the screen. Go to the Email section and click on 'Spam Filtering'. When you enable SPAM filtering, the uMail platform automatically applies a number of system-wide filters to your incoming email, and places any suspect emails into the Junk Mail folder. If you require more specific filtering, you can press the "Add Filter" button. You can add to or change these filters at any time.
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Yes, you can access your Unwired mailbox via any computer that is attached to the internet. Simply login to your mailbox via the My Account section of the Unwired website. You can also use an email client such as Outlook Express to access your email from more computers than are attached to the internet.
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To compose a new email from webmail application, click on the 'email' tab at the top of your screen and then on the 'write email' button on the green toolbar. You can add any number of attachments to an email as long as the total size of the message including all attachments does not exceed 8MB. The first time you attempt to upload an attachment you will also need to download the Bluetie file attachment software. Simply follow the prompts on the pop up screen to download this software.
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SPAM is unsolicited e-mail, often of a commercial nature, sent indiscriminately to multiple mailing lists, individuals, or newsgroups; it is often classified as junk e-mail. Your Unwired mailbox has anti spam filtering available which is switched off by default. When switched on all SPAM will be sent to your junk mail folder. You can also create additional filtering rules to send specific known email addresses or emails with specific content to this folder. To switch on SPAM filtering or create additional filters, visit the 'preferences' section (top right hand corner of the screen) whilst logged into your mailbox from the Unwired website. Click on 'Spam Filtering' under the email section of the preference page.
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You are provided from one to five free email accounts with your Unwired account depending on your current plan. Check out our plans and prices page for more information.
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Email anti spam is included in the Unwired mailbox issued to every customer. Anti virus is pre-activated for all mailboxes. However anti spam is turned off by default and can be turned on via the preferences section of the Unwired mailbox, when accessed via the Unwired website. We recommend that you purchase anti virus software for your email if you are using a mailbox provided by someone other than Unwired. This software is available for purchase via most large computer stores and online retailers
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Yes, the maximum message size is 8MB sent from your Unwired mailbox. This includes all text and attachments. Please note that your total mailbox allowance for Switch On, Double Up & Step Up Plans is 50MB and for all other plans is 100MB. This includes all mail stored, within all your mailbox folders at any time.
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Your mailbox allowance for Switch On, Double Up & Step Up Plans is 50MB and for all other plans is 100MB. This includes all mail stored, received or sent within your mailbox at any time.
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Currently you cannot upgrade the size of your mailbox. However we hope to have extra mailbox space available for purchase very soon.
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Your email address will be [username]@unwired.com.au
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There are two ways for you to access your uMail - Via the 'web mail' login under the 'My Account' section of the Unwired website or you can configure an email program (e.g. Outlook or Outlook Express) to display your Unwired email. For more setup information please refer to the uMail section under My Account on the Unwired website.
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You can setup your email program (ie Outlook) to display your Unwired email. Detailed instructions are available under the uMail section within My Account on the Unwired website. At the bottom of the uMail page you will find links to instructions for setting up your Unwired mailbox if you plan to access it via an email program. Simply select the link for the email program you are using and follow the steps. You can also use the Email Assistant located under the Unwired logo on your desktop system tray in the bottom right hand corner of your screen.
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If you have forgotten your email password, you can use the forgotten password service on the Unwired website to reset it.
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By default, the Inbox folder automatically stores email messages that you receive. To create a new folder, right-click your mouse on the Email Folder heading at the top of the folder-list, select the Create Folder option, and then type in the name of the new folder. You can rename or delete Email folders that you create, however you cannot rename or delete the default Email folders.
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Yes, there are two ways you can direct email from your other email account to your Unwired mailbox. If your other email provider allows you to forward your email to another mailbox, such as this Unwired mailbox, you should follow their instructions. Alternatively you can setup your Unwired mailbox to retrieve email automatically from other mailboxes. To do this you must create a 'POP3' account for each external mailbox from which you are retrieving email. This can be done once you have logged into your Unwired mailbox. Simply go to the 'preferences' section by clicking on this icon on the top right hand corner of the screen. Once on the preferences screen click on the 'POP3 Accounts' link. You will then need to create a POP3 account for each external mailbox from which you are wishing to retrieve email. Simply click on the 'Create POP Account' and insert a name to identify your external mailbox under 'Account' field. You will then need to insert the exact mail server name, username and password as specified by your other mailbox provider. If you wish for this email to be copied rather than forwarded and deleted from your other mailbox, choose Yes against 'leave messages on server'. Once back at the email front page displaying your inbox, you will need to click on the 'POP Mail' button each time you wish to retrieve email from any POP3 mailboxes you have setup in this manner.