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Frequently Asked Questions

uMail

Unwired has blocked all outbound mail connections to port 25. We've done this to reduce spam and viruses on the network.

  • All Unwired customers are given their very own mailbox to send and receive email with. We call this uMail. Your email address will be the username you have chosen, followed by "@unwired.com.au".

  • You should firstly check your mailbox folders to confirm that you have not exceeded your 100MB of storage space. If this is not the case, you should refer to the service status page on our website to check whether there are any current issues with email. If you are still experiencing problems, please contact us.

    • Attachments may be sent when creating an email by choosing the 'Attach Files from:' button, then finding and selecting the file you wish you attach. You can add any number of attachments to an email as long as the total size of the message, including all attachments, does not exceed 8MB. The first time you attempt to upload an attachment, you will also need to download the Bluetie file attachment software. Simply follow the prompts on the pop-up screen to download this software.
    • New Folders may be created by selecting the little drop-down arrow next to the word New on the menu bar situated at the top.

  • The simplest way to do this is to use the Email Assistant located under the Unwired logo on your desktop system tray in the bottom right-hand corner of your screen. Right-click on this logo to access this option.

    Information on the mail server that you will need are:

    • Incoming Mail Server (POP3): pop3.unwired.com.au
    • Outgoing Mail Server (SMTP): esmtp.unwired.com.au
    • You will need to authenticate/logon to send outgoing email
    • Your username for authenticating/logging on is username.unwired
    • Your email address is username@unwired.com.au

    However, if you would like to do this manually, please choose one of the following email systems:

    And if you are using another ISP's mailbox, then please select one of these links:

  • Yes, you can access your Unwired mailbox via any computer that has access to the Internet. Simply login to your mailbox from the Unwired website. You can also use an email client such as Outlook Express.

  • Yes, there are two ways you can direct email from your other email accounts to your Unwired mailbox.

    If your other email provider allows you to forward your email to another mailbox, such as this Unwired mailbox, you should follow their instructions. Alternatively, you can setup your Unwired mailbox to retrieve email automatically from other mailboxes. To do this, you must create a POP3 account for each external mailbox from which you are retrieving email. This can be done once you have logged into your Unwired mailbox.

    Simply go to the 'Preferences' section on the top right-hand corner of the screen and choose the 'POP3 Accounts' link. You will then need to create a POP3 account for each external mailbox from which you are wishing to retrieve email. Create a POP Account by inserting a name to identify your external mailbox under the 'Account' field. You will then need to insert the exact mail server name, username and password as specified by your other mailbox provider.

    If you wish for this email to be copied, rather than forwarded and deleted from your other mailbox, choose 'Yes' to 'leave messages on server'. You will need to choose the 'POP Mail' button (from the top menu) each time you wish to retrieve email from any POP3 mailboxes you have setup in this manner.